Sustainx

Back to home

Project overview

Case study coming soon!
In the meantime, here are some visuals👇

Before committing time and resources to the Federated Search Initiative, we initiated a discovery research phase. Our primary goal during this phase was to gain a thorough understanding of the demand for external content within the Guide Help Center and to identify the specific types of content our administrators wanted to index. This foundation for our federated search research was built through one-hour moderated interviews with eight enterprise customers.The Early Access Program (EAP) for Federated Help Center Search revealed a significant hurdle: the need to create a custom integration with the external content API. To address this challenge, we developed a search crawler. We divided the project into several key areas of work, including building the crawler setup flow, creating a crawler admin interface, developing the logic for setup email notifications, and improving the end-user search result experience.
  • Client
    Side project
  • Date
    June 2024
  • Role
    Designer

The process

The Federated Search Initiative was a multi-year project spanning two years. It began before the pandemic, when in-person collaboration was the norm, and gradually transitioned into a fully remote mode of collaboration. Over the course of the project, three different product managers took turns leading, while two tech leads played pivotal roles. Maintaining team motivation was a significant challenge during this extended period. To address it, the project team conducted regular retrospectives, one-on-one sessions with various project leads, and team outings to boost morale

Learnings

The Federated Search Initiative was a multi-year project spanning two years. It began before the pandemic, when in-person collaboration was the norm, and gradually transitioned into a fully remote mode of collaboration. Over the course of the project, three different product managers took turns leading, while two tech leads played pivotal roles. Maintaining team motivation was a significant challenge during this extended period. To address it, the project team conducted regular retrospectives, one-on-one sessions with various project leads, and team outings to boost morale

Next Project

Marketing websites

View project