Before committing time and resources to the Federated Search Initiative, we initiated a discovery research phase. Our primary goal during this phase was to gain a thorough understanding of the demand for external content within the Guide Help Center and to identify the specific types of content our administrators wanted to index. This foundation for our federated search research was built through one-hour moderated interviews with eight enterprise customers.The Early Access Program (EAP) for Federated Help Center Search revealed a significant hurdle: the need to create a custom integration with the external content API. To address this challenge, we developed a search crawler. We divided the project into several key areas of work, including building the crawler setup flow, creating a crawler admin interface, developing the logic for setup email notifications, and improving the end-user search result experience.