ESRS Compliance Feature –
Case Study

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Project overview

The European Sustainability Reporting Standards (ESRS), part of the Corporate Sustainability Reporting Directive (CSRD), require large hotels to comply with structured ESG reporting by 2026. As a sustainability hub for the travel industry, we needed to integrate ESRS compliance into our platform, enabling customers to:
  • Customize compliance topics
  • Delegate reporting tasks across teams
  • Generate structured reports with key metrics
Our goal was to design and implement a solution that simplified ESRS compliance while providing a user-friendly experience for hotels that were unfamiliar with the framework.
  • Client
    Because
  • Date
    May -December  2024
  • Role
    Lead designer

My contribution

As a Product Designer, I was responsible for:
  • User Research & Discovery:
    Conducting interviews with sustainability managers and compliance officers to understand their workflow and pain points.
  • UX & Interaction Design:
    Designing a clear and intuitive experience, ensuring users could easily customize, delegate, and track their compliance progress.
  • Collaboration with Engineers & PMs:
    Working closely with Engineering and Product Management to ensure feasibility, define MVP scope, and iterate on early feedback.
  • Testing & Iteration:
    Running usability tests with early adopters, refining the navigation, reporting structure, and customization features based on real-world usage.

Challenges

  • Tight Timeline for MVP Delivery: 
    The initial phase had to be delivered within a short window, allowing customers to test the feature early, provide feedback, and plan their compliance roadmap before the regulations took effect.
  • User Adoption & Unfamiliarity
    Many users had no prior experience with ESRS, requiring us to design an intuitive interface and iterate based on user feedback.
  • Defining Must-Have Features
    At the start, some key requirements were unclear, meaning we had to work closely with customers, iterate quickly, and adapt to evolving needs.

Project Impacts & Key Takeaways

  • Established a scalable framework enabling Because to navigate enterprise-level clients with complex access hierarchies, positioning the company to secure larger corporate partnerships.
  • Flexibility in feature development is crucial when working with a new, evolving regulatory framework.
  • Early user engagement helps surface critical gaps and ensures a more intuitive product.
  • Collaboration between design, engineering, and compliance teams is key to delivering a complex yet user-friendly solution.

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